Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate? Use all capital letters to emphasize the most important points in your message. Use all capital letters to express strong emotions, such as anger or frustration. Avoid the use of all capital letters because some people may have trouble reading this. Avoid the use of all capital letters because this is not grammatically correct.
The correct answer to this question would be to: Avoid the use of all capital letters because this is not grammatically correct. While using all capital letters may be good for getting someone's attention, e-mail is a formal communication method and proper grammatical rules should be followed which involve not using all capital letters for a word unless it is an acronym for something.
