The troubleshooting steps involve when no audio is produced when music, video, or DVDs are played is make sure the volume isn't muted and on speaker.
A computer is an electronic device used to perform arithmetic and logic operations to make it easy of working in daily life. This performs operations in timeliness and efficient manner without causing the error.
When the Sound card is stopped working and no sound is produced the troubleshooting method involves checking the volume to be ON, not on mute. Check to make sure the speakers are powered on and plugged into the proper Jack as sometimes it also causes a problem in sound.
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The complete question is-
The customer has brought the computer in to be repaired. He said he thinks a sound card has stopped working because no audio is produced when music video or DVDs are played. What troubleshooting steps should you take first?