A reason customer satisfaction survey results can be misleading is that sometimes even very satisfied customers will leave to do business with competitors.
What is meant by customer satisfaction surveys?
This is the term that is used to describe the surveys that a business would put in place for their customers because they want to determine the level of satisfaction that they got while business was being conducted.
This is very important and can be misleading sometime given that people may sometimes decide to use the services of a business that stands as a rival.
Read more on customer satisfaction survey: https://brainly.com/question/14193273
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