Using the behavioral theories as a guideline, what do you think would be more important to a Starbucks store manager: focus on task, focus on people, or both? Explain

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16-11-2021
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Using the behavioral theories as a guideline, what do you think would be more important to a Starbucks store manager: focus on task, focus on people, or both? Explain

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fichoh fichoh · Answer 1 · 2021-11-29T16:01:48+01:00

The behavioral theory argues that attitude and character are a factor of one's environment rather than innate characteristics. Hence, a Starbuck store manager would have to be focused on both.

The environment is the determinant of character or behavior based on the behavioral theory guideline. However, the job also has its own ethics and expected deliverables.
Hence, focusing expressly on the people may affect organization's expectation while focusing expressly on work might impede customer satisfaction.

Hence, focusing on both of will enable the manager strike a balance between both.

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