Answer:
If OR is exclusive in the question, meaning that Ace can either be high or low but not both would give you 36 possible combinations. However the question isn't exactly stated in a way that makes it easy to interpret this. Your logic is right though, and it could be an error on your sources part. The possible combos are
A 2 3 4 5
2 3 4 5 6
3 4 5 6 7
4 5 6 7 8
5 6 7 8 9
6 7 8 9 10
7 8 9 10 J
8 9 10 J Q
9 10 J Q K
10 J Q K A