Jocelyn gets a text alert from the bank that her account has dropped below $100 after a series of $20 ATM withdrawals. She has not used her ATM in over a week and wonders what she should do. What would you recommend?

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19-02-2021
Business

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Jocelyn gets a text alert from the bank that her account has dropped below $100 after a series of $20 ATM withdrawals. She has not used her ATM in over a week and wonders what she should do. What would you recommend?

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rgruszec rgruszec · Answer 1 · 2021-02-19T23:53:19+01:00

Answer:

Look at her account to confirm the ATM withdrawals were her. If she did not make the withdrawals, she should immediately contact her bank by the most trusted way possible. Calling or going to the local branch during business hours may be best.

Explanation:

If the transactions were not made by Jocelyn and she does not have any other owners on the account it is possible that she is the victim or hackers or bank fraud. Contacting her bank notifies them that the transactions are not authorized and she will not be held accountable after the bank conducts an investigation into the transactions. The bank will then redeposit the lost funds back into her account.