Answer: In regard to service quality, this is a function of reliability
Explanation:
Service quality is the expectations of the consumer when compared to other providers and it is based on the performance of the company. Service provider is rated with high quality of service when the customer needs are met and the service is economically valuable when compared to the competitors.
Reliability means the capability of the service provider to give timely and quality service. Reliability is also where the service provided is of high quality and same during all the times.
